WHAT IF SOMETHING GOES WRONG WHILE I AM RENTING A BIKE?

Your BOLTRA bike is designed for the road only. Upon delivery the BOLTRA team will run you through a quick checklist to ensure you can take the best care of your bike. Stick to road and nothing will go wrong!

Like riding any e-bike you will need to abide by the road rules. Wear your helmet, use your lights and always beware of cars and pedestrians.

If something goes wrong contact BOLTRA straight away and we'll resolve any issues as soon as we possibly can.

 

HOW DOES THE UNLIMITED MAINTENANCE WORK?

BOLTRA aims to keep you on the road 24/7 and will take care of any maintenance your e-bike needs. Maintenance will be subject to review - and if it looks like you have been doing mad jumps on a dirt track, we will have to review your lease term and you could be subject to additional payment to cover any damage that you have caused. Read about our Commuter Pass cover by clicking here.

For everything else, BOLTRA has you covered. Any issues with the battery, tires, brakes or if anything else is just not quite right - you can schedule a repair at a time that suits you. If we need to we will replace you bike so you can carry out your lease with no down time at all.

 

CAN I SIGN UP FOR A BOLTRA COMMUTER PASS FROM ANYWHERE IN NZ?

BOLTRA is a start up and our Commuter Pass e-bikes are currently only available in Auckland Central. Keep an eye on our website for upcoming locations.

 

HOW DOES THE INSURANCE WORK?

Your BOLTRA subscription cost covers you for general maintenance as well as theft insurance in the unlikely event that your bicycle is stolen. 

On delivery the BOLTRA team will give you a theft proof lock to use and show you how best to avoid thieves.

BOLTRA customers need to ensure they have used the lock correctly, as BOLTRA theft insurance only covers theft, intentional damage or vandalism whist contained in a secure location.

If you have your own personal home and contents insurance then your BOLTRA bike can be covered under your policy during your rental period. We also have extra cover insurance options available for peace of mind, details about these cover options can be read by clicking here.

 

I HAVE NEVER USED AN E-CYCLE BEFORE - CAN I TEST RIDE IT FIRST?

E-Cycle's are not only fun, they're also super easy to ride. BOLTRA is happy for you to take your ride for a spin upon delivery before committing to a 30 day lease. Once you have a spin on one of these bikes you will more than likely want to buy one outright.

Keep an eye on our social media account here for updates on 'ride days' at different locations around Auckland city.

BOLTRA is not for customers that have never used a bicycle a before and we recommend checking out the council classes for new cyclists before jumping on a e-bike for the first time.

 

CAN I EXTEND MY BOLTRA COMMUTER PASS?

BOLTRA subscriptions roll over ever 30 days automatically and customers can enjoy their commute for as long as they like. 30 days is the minimum lease period but you can return your bike at any stage before the end of the lease and you will not be charged for an additional 30 days.

 

WHERE ARE THE BIKES FROM?

Quality products is a critical component of BOLTRA bikes. We import our bikes from the world leaders in the e-bike market, this means sourcing from places where cycling is the most popular means of transport and the options available are well ahead of any other regions in the world.

Our current stockist Biomega is headquartered in Denmark and manufactured in Germany.

 

HOW DO I PAY FOR MY BOLTRA COMMUTER PASS?

Payment is made via automatic direct debit at the start of your 30 day lease. Your next billing date will be 30 days from the date of your first payment. You can cancel anytime by booking a return service here.

If the bike has not been scheduled for return before the end of your 30 day billing cycle you will be automatically charged for the next 30 days.